Shipping policy

At Rayanna, we offer convenient shipping options to ensure a great shopping experience for our customers.

In-Store Collection

We offer in-store collection for all orders.

Orders are usually ready within 4 hours.

Collect your order from our store: Shop 11, 51-55 Bulcock Street Caloundra, Queensland 4551.

Australian Shipping

Free Standard Shipping for all orders over $99

Standard Shipping - $10 flat rate

Express Shipping - $15 flat rate

We ship all orders via Australia Post.

International Shipping

New Zealand

Free Standard Shipping for all orders over AUD$2000.00.

Standard Shipping - $20 flat rate for all orders under AUD$200.00.

All Other International Destinations:

We ship worldwide upon request. Please contact us here to organise your order.

Order Processing Times

Orders placed before 2 pm on weekdays are shipped the same day!

Orders outside these times are shipped the next business day.

Additional Information

You will receive a tracking number and tax invoice via email upon shipment. Contact us here if you don't receive it, it will go to the email associated with the order.
Company Addresses - please include the company name for delivery to commercial addresses.
Return to Sender - Orders returned incur a $15 return fee plus reshipping costs; free shipping is voided.

Delivery Issues