Its important that you love you new purchase whether you buy it in store or online with us. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for online store credit only.


• Goods must be returned within 14 days of the order delivery date.

• Goods must be unworn, unwashed, unstained, unperfumed with all tags attached. For hygiene reasons, we do not accept returns on jewellery unless deemed faulty.

* If your item is faulty please contact us immediately on 0409 652 204.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. Please Return Your Parcel to: Rayanna

Shop 11 51-55 Bulcock Street

Caloundra QLD 4551

In all cases, we recommend getting a tracking number from Australia Post for your return. Rayanna takes no responsibility for parcels lost in transit in being returned to us. We do not recommend marking parcels "return to sender" as a form of returning goods to us.


We aim to process returns within 7 business days of receiving them in our Sunshine Coast Store, but high volume periods, especially around the holidays, could cause delays.

We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please email us at


• Online Store Credit is not redeemable for cash.

• Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due

• Store credit is valid for 12 months after the date of issue

• Store credit is provided in the currency in which you paid If you purchased your goods online at time of being issued with the store credit you will be emailed a checkout code to allow you to use the credit online. This code is linked to your customer profile and a balance will be kept on our system.

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