Shipping Information

At Rayanna, we offer convenient shipping options to ensure a great shopping experience for our customers. 
 
In-Store Collection
We offer in-store collection for all orders.
Orders are usually ready within 4 hours. 
Collect your order from our store: Shop 11, 51-55 Bulcock Street Caloundra, Queensland 4551.
 
Australian Shipping
Free Standard Shipping for all orders over $150.00.
Standard Shipping - $10 flat rate for all orders under $150.00.
Express Shipping - $15 flat rate for all orders.
We ship all orders via Australia Post. 
 
International Shipping
New Zealand
Free Standard Shipping for all orders over AUD$2000.00.
Standard Shipping - $20 flat rate for all orders under AUD$200.00.
All Other International Destinations:
We ship worldwide upon request. Please contact us here to organise your order. 
 
Order Processing Times
Orders placed before 2 pm on weekdays are shipped the same day!
Orders outside these times are shipped the next business day.
 
Additional Information
You will receive a tracking number and tax invoice via email upon shipment. Contact us here if you don't receive it, it will go to the email associated with the order. 
Company Addresses - please include the company name for delivery to commercial addresses.
Return to Sender - Orders returned incur a $15 return fee plus reshipping costs; free shipping is voided.
     
    Delivery Issues
    Contact us here with your name and order number for courier follow-ups.