Shipping Information
At Rayanna, we offer convenient shipping options to ensure a great shopping experience for our customers.
In-Store Collection
We offer in-store collection for all orders.
Orders are usually ready within 4 hours.
Collect your order from our store: Shop 11, 51-55 Bulcock Street Caloundra, Queensland 4551.
Australian Shipping
Free Standard Shipping Australia-wide for all orders over $99.
Standard Shipping - $10 flat rate Australia-wide for all orders under $99.
Express Shipping - $15 flat rate Australia-wide.
We ship all orders via Australia Post.
International Shipping
New Zealand
Free Standard Shipping for all orders over $200 AUD.
Standard Shipping - $20AUD flat rate for all orders under $200 AUD.
All Other International Destinations:
We ship worldwide upon request.
Please contact us here, or at our contact page to organise your order.
Order Processing Times
Orders placed before 2 pm on weekdays are shipped the same day!
Orders outside these times are shipped the next business day.
During peak times such as Easter, Christmas and public holidays, there may be additional time to process your order, but we aim to provide the best service in delivering your new Rayanna goods promptly.
Additional Information
You will receive a tracking number and tax invoice via email upon shipment.
Contact us here if you don't receive it, it will go to the email associated with the order.
Company Addresses - please include the company name for delivery to commercial addresses.
Return to Sender - Orders returned incur a $15 return fee plus reshipping costs; free shipping is voided.
Delivery Issues
Contact us here with your name and order number for courier follow-ups.